Summary: If Support requests a debug bundle, you can generate one directly from CAM Assist using the Report Issue option. Enter a brief description of the issue, save the debug bundle to a location you can easily find, and send the saved file to the Support team for investigation.
Symptoms
Support may ask you to provide a debug bundle when investigating an issue with CAM Assist.
Resolution
- Launch CAM Assist.
- In the bottom-left corner of the application, click the Report Issue button (marked with an ! icon).
- In the Report Issue window, enter a brief description of the problem you are experiencing.
- Click Save Debug Bundle.
- Choose a location where you can easily find the file (such as your Desktop or Downloads folder) and save it.
- Attach the saved debug bundle to your support case or email it to the Support team as instructed.
Additional Information
- Including a brief description of the issue helps Support understand the problem when reviewing the debug bundle.
- Save the bundle somewhere easy to locate before sending it to Support.
Applies To
- CAM Assist